ISO9001:2015 is an internationally recognized Quality Management System standard, or 'QMS' for short. It is essentially a frame work which covers the aspects of business practice that affect the quality of a product or service. Its focus is around the 8 management principles

In its simplest terms it is concerned with ensuring that customer requirements are met and ensuring controls over the processes that effect this are implemented, maintained and continually improved.

The ISO 9000 family of standards is related to quality management systems and designed to help organisations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies in the case for the UK this is the British Standards Institute or the BSI for short. ISO9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based. ISO9001 deals with the requirements that organisations wishing to meet the standard have to fulfill. These requirements are available to be purchased from the BSI website and are contained within a 30 page document which separates the requirements into clauses.

About ISO9001:2015

ISO9001:2015 is an internationally recognized Quality Management System standard, or 'QMS' for short. It is essentially a frame work which covers the aspects of business practice that affect the quality of a product or service. Its focus is around the 8 management principles

In its simplest terms it is concerned with ensuring that customer requirements are met and ensuring controls over the processes that effect this are implemented, maintained and continually improved.

The ISO 9000 family of standards is related to quality management systems and designed to help organisations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies in the case for the UK this is the British Standards Institute or the BSI for short. ISO9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based. ISO9001 deals with the requirements that organisations wishing to meet the standard have to fulfill. These requirements are available to be purchased from the BSI website and are contained within a 30 page document which separates the requirements into clauses.

Implementation

Implementation of ISO 9001 can take place in many ways. If a company has the resources and the time they may very well attempt to do it internally by purchasing the standard and starting from scratch. The manager may decide to do this or a team may be set up to handle the implementation aspects of ISO9001.

If you take this route you must remember the time commitment involved. First, learning the standard and making sense of it can be a time consuming process.

By using the services of a consultant the time you have to spend will be greatly reduced and will ultimately work out cheaper. A good consultant should always set out with the goal to empower management with a working knowledge of the standard which will eventually lead to the company seemingly integrating and managing the practices with little to no help from the consultant, or simply calling the consultant in if things get to hectic or for specific advice or assistance.

Continual improvement is a major factor of ISO9001 and this includes improving the management’s knowledge of the standard. The standard itself even goes through revision and continual improvement with the new issue of ISO9001 to be released in 2015. At revision QMS we like to think we will enhance managements knowledge of the content of the standard as well as implement a fully working QMS.

Be wary of consultants who aim to make the standards appear to be overly complex or some sort of guarded secret. By allowing a business management system to be implemented that you do not fully understand you run the risk of relying on that consultant full time to run your system. That’s very good business for the consultant but not so good for the company. If you want to have regular visits from a consultant then this is fine but it should be because you want them in order to enhance operations and for assistance not because you have to due to the fact you don’t fully understand your own quality management system.

At Revision QMS we follow the following stages to successful implementation. Remember this is not set in concrete so if you require more or fewer visits this can be arranged. This following method applies to companies starting from scratch with no prior knowledge to ISO9001.

Certification

Certification should be carried out by an independent UKAS accredited certification body who will follow the following process when coming onto your site when carrying out assessment audits.

STAGE ONE

A stage one visit will be a purely documentation based audit and may not even take place on site. It is simply checking that the documentation that you have in place meets the requirements of ISO9001 and providing any information on improvements that are needed in order to meet the requirements of the standard and then recommendations for a stage 2 visit. If the assessor comes on site a tour of the business and an idea of how advanced implementation is could be touched upon.

STAGE TWO

Following a successful stage one audit the stage two audit will be looking at actual implementation, audits, and records. Evidence of management commitment etc. This is a more thorough audit and basically makes sure that what is documented is happening in the business.

If successful the assessor will recommend the company for certification where his report will go to an independent panel, then it will be either accepted or rejected. If successful the certificate will be issued

CERTIFICATION CYCLE

Certification runs on a 3 year cycle with over view visits taking place on the first 2 years after then a technical review taking place on the 3rd visit. The amount of visits can vary depending on the size of the organization and the certification body.

Benefits

ISO 9001 certification will provide a good amount of benefits to your organisation if it is fully embraced and not just viewed as a piece of paper. That’s why revision QMS aims to make the organisation truly understand the workings of the system.

By following an approach that implements more efficient working processes and focuses on the organisations business objectives, you will achieve a system that will help and support your staff, and improve customer satisfaction as well as business performance

ISO 9001 certification is not just suitable for large organisations but also small businesses that will benefit from adopting efficient quality management systems that will save time and cost, improve efficiency and ultimately improve customer relationships.

Organisation benefits include:
•    Provides senior management with an efficient management process
•    Sets out areas of responsibility across the organisation
•    Mandatory if you want to tender for some public sector work
•    Communicates a positive message to staff and customers
•    Identifies and encourages more efficient and time saving processes
•    Highlights deficiencies
•    Reduces your costs
•    Provides continuous assessment and improvement
•    Marketing opportunities

Customer benefits include:
•    Improved quality and service
•    Delivery on time
•    Right first time attitude
•    Fewer returned products and complaints
•    Independent audit demonstrates commitment to quality

Useful Links

Below are listed a number of links that you may, or may not, find useful:

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